Jonathan Duch

Charged with leading product vision, strategy, and execution for Wayfair's internal, self-service martech platform delivering billions of B2C and B2B emails, push, and SMS messages driving +$1B in revenue annually.

• Developed team's first 3-year, metric-led product vision and strategy aligning product, engineering, stakeholders, and executives on long-term business outcomes.
• Accomplished 80%+ SMS list growth, 6%+ push list growth, increased revenue per visit by 10%+, and reduced critical incidents by 80% YoY.
• Led PM adoption of agentic AI and developed 12+ AI agents supporting data analysis, user support, and campaign automation.
• Led two end-to-end application redesigns decreasing campaign creation time by 42% and saving users 2.8K hours annually.
• Reduced onboarding time by 50% while increasing core feature documentation from 10% to 100%.

Led integrations across Cheetah Digital platforms including the CDP, alpha/beta programs, data connectors, ad tech integrations, Adobe Experience Manager, and webhook infrastructure.

• Built a 0 → 1 integration framework and onboarded first large-scale enterprise customers.
• Met/exceeded project and delivery deadlines for Fortune 1000 customers including Hilton, Williams Sonoma, and Roku.
• Strengthened industry thought leadership through conference presentations and public speaking engagements.

Charged with leading the release and marketing of Monetate’s new platform — the Monetate Intelligent Personalization Engine, a machine-learning web content testing model.

• Spearheaded customer engagements for the early adopter program resulting in valuable customer references, credibility, and a successful market launch.

Hired, onboarded, oversaw, and developed the North American solutions consulting team. Created compensation plans, territories, and performance metrics. Achieved on-target earnings; promoted from director of solutions consulting to director of product marketing.

Directed technical sales discovery, customized demonstrations, and prospect engagement supporting SaaS product growth.

Co-founded an SMS software startup serving the Philippine market, overseeing company vision, acquisition, delivery, QA, and release cycles.

• Led company from ideation to implementation.
• Closed first 4 sales deals in the Philippine market.
• Sold company to our largest client.

• Successfully developed and delivered more than 65 enterprise solutions for clients including Microsoft, KLM, The Guardian, Marks & Spencer, and Groupon.
• Hired and led the first professional services team in Munich, Germany.
• Awarded the Services Employee of the Year award across all global offices.