Product Leadership · AI · Martech · Systems Thinking

Jonathan Duch

Product leader focused on customer experience, scalable systems, AI-enabled workflows, operational clarity, and modern marketing technology.

Strategic and forward-thinking product leader recognized for developing metric-driven product vision & strategy, driving product growth, and delivering exceptional customer experience.

Integrity-based leader skilled in building and leading global cross-functional product teams to maximize revenue.

Thought leader regularly presenting, speaking, and promoting product awareness at conferences and industry engagements. Built and scaled multiple 0 → 1 products in the customer communication and CRM marketing space.

Product Results Delivered

Wayfair
Senior Product Manager

Charged with leading product vision, strategy, and execution for Wayfair's internal, self-service martech platform delivering billions of B2C and B2B emails, push, and SMS messages driving +$1B in revenue annually.

  • Developed team's first 3-year, metric-led product vision and strategy aligning product, engineering, stakeholders, and executives on long-term business outcomes.
  • Accomplished 80%+ SMS list growth, 6%+ push list growth, increased revenue per visit by 10%+, and reduced critical incidents by 80% YoY.
  • Led PM adoption of agentic AI and developed 12+ AI agents supporting data analysis, user support, and campaign automation.
  • Led two end-to-end application redesigns decreasing campaign creation time by 42% and saving users 2.8K hours annually.
  • Reduced onboarding time by 50% while increasing core feature documentation from 10% to 100%.
Cheetah Digital, Inc.
Principal & Senior Product Manager

Led integrations across Cheetah Digital platforms including the CDP, alpha/beta programs, data connectors, ad tech integrations, Adobe Experience Manager, and webhook infrastructure.

  • Built a 0 → 1 integration framework and onboarded first large-scale enterprise customers.
  • Met/exceeded project and delivery deadlines for Fortune 1000 customers including Hilton, Williams Sonoma, and Roku.
  • Strengthened industry thought leadership through conference presentations and public speaking engagements.
Monetate, Inc.
Director, Product Marketing

Charged with leading the release and marketing of Monetate’s new platform — the Monetate Intelligent Personalization Engine, a machine-learning web content testing model.

  • Spearheaded customer engagements for the early adopter program resulting in valuable customer references, credibility, and a successful market launch.
Director, Solutions Consulting

Hired, onboarded, oversaw, and developed the North American solutions consulting team. Created compensation plans, territories, and performance metrics. Achieved on-target earnings; promoted from director of solutions consulting to director of product marketing.

Foundations across SaaS, startups, and professional services.

Resonate, Inc.
Senior Manager, Solutions Engineer

Directed technical sales discovery, customized demonstrations, and prospect engagement supporting SaaS product growth.

SMSGOGO, Ltd.
Co-Founder

Co-founded an SMS software startup serving the Philippine market, overseeing company vision, acquisition, delivery, QA, and release cycles.

  • Led company from ideation to implementation.
  • Closed first 4 sales deals in the Philippine market.
  • Sold company to our largest client.
ExactTarget, Inc.
Managing Consultant · Solution Architect · Implementation Consultant
  • Successfully developed and delivered more than 65 enterprise solutions for clients including Microsoft, KLM, The Guardian, Marks & Spencer, and Groupon.
  • Hired and led the first professional services team in Munich, Germany.
  • Awarded the Services Employee of the Year award across all global offices.

Areas of focus.

Product Vision & Strategy
Roadmap Planning & Execution
0 → 1 Product Development
Go-To-Market Strategy
Global Team Leadership
AI Workflow Automation
Product Marketing
Cross-Functional Collaboration
Customer Communications Platforms
Operational Streamlining

Education & Professional Development

Indiana University
Bachelor of Arts in Economics & Political Science
Pragmatic Institute
Pragmatic Marketing — Build, Focus, Foundations